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Privacy Policy

Introduction

Welcome to Metromart, the official e-commerce platform of the Kathmandu Metropolitan Government. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data.

Information We Collect

  1. Personal Information: When you create an account, make a purchase, or contact us, we may collect personal information such as your name, address, email, phone number, and payment details.
  2. Usage Data: We automatically collect information about your interactions with our site, such as IP address, browser type, pages visited, and the time spent on our site.
  3. Cookies: We use cookies to enhance your browsing experience, remember your preferences, and track site usage.

How We Use Your Information

  1. To Provide Services: We use your personal information to process transactions, deliver products, and provide customer support.
  2. To Improve Our Site: Usage data helps us understand how our site is used and to make improvements.
  3. Marketing: With your consent, we may use your contact information to send promotional materials and updates.

Data Sharing and Security

  1. Third-Party Services: We may share your information with third-party service providers who assist with payment processing, shipping, and marketing. These providers are obligated to protect your data.
  2. Legal Requirements: We may disclose your information if required by law or in response to legal processes.
  3. Security Measures: We implement security measures to protect your data from unauthorized access, alteration, or disclosure.

Your Rights

  1. Access and Correction: You can access and update your personal information through your account settings.
  2. Deletion: You can request the deletion of your personal information, subject to legal and operational limitations.
  3. Opt-Out: You can opt out of marketing communications by following the instructions in our emails or contacting us directly.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting a notice on our site or contacting you directly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@kathmandu.gov.np.