Terms and conditions

Introduction

Welcome to Metromart, the e-commerce platform of the Kathmandu Metropolitan Government. By using our site, you agree to comply with these Terms and Conditions. Please read them carefully.

Use of the Site

1. Eligibility: You must be at least 18 years old to create an account and make purchases on Metromart.
2. Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
3. Prohibited Conduct: You agree not to use our site for any unlawful purpose or to engage in any conduct that could harm Metromart or other users.

Orders and Payment

1. Order Acceptance: We reserve the right to refuse or cancel any order at our discretion.
2. Payment Methods: We accept various payment methods as indicated on our site. You agree to provide accurate payment information.
3. Pricing and Availability: Prices and availability of products are subject to change without notice.

Shipping and Delivery

1. Shipping Policy: We strive to process and ship orders promptly. Delivery times may vary based on your location and shipping method.
2. Risk of Loss: The risk of loss and title for purchased items pass to you upon delivery.

Returns and Refunds

1. Return Policy: We accept returns of eligible items within a specified period. Please refer to our Return Policy for details.
2. Refunds: Refunds will be processed using the original payment method within a reasonable timeframe.

Intellectual Property

1. Ownership: All content on Metromart, including text, graphics, logos, and software, is the property of the Kathmandu Metropolitan Government or its licensors.
2. Use Restrictions: You may not reproduce, distribute, or create derivative works from our content without explicit permission.

Limitation of Liability

Metromart is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our site or inability to use our site.

Governing Law

These Terms and Conditions are governed by the laws of Nepal. Any disputes will be resolved in the courts of Kathmandu.

Changes to These Terms

We may update these Terms and Conditions periodically. We will notify you of any significant changes by posting a notice on our site.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at info@kathmandu.gov.np.